Customer Satisfaction
Here we proudly present a sample of customer comments and a list of our clients:
"Richard. Thanks for all your support with the audit, and for helping us to success!"
From The EnergySys Team
"I wanted to say a personal thank you to you. Take care and thanks again. You really did help us get to where we needed to be! If you need a reference at any stage I'd be happy to supply."
Sian Roberts - Chief Executive, Electoral Reform Services
"I'm pleased to announce that we passed our Stage one assessment for ISO 27001 and have been recommended for Stage 2. The auditor said that the maturity of our information security management system puts us 3 years ahead of any normal company implementing this standard and in the top 2%. A big thanks to Richard and the team for all their support in getting us through so successfully."
MD - European Space and Defence Consulting Group
"Just a quick note to say thanks for the work the other day. I was impressed how you were able to help us structure the BMS from a “standing start” without much knowledge of the business. It was certainly a useful day."
Paul Field, Construction Director, Hercules Site Services
"...you Richard and AVITAR are one of the best providers for us."
Senior Internal Strategic Consultant (Info Technology & Security Audit)
"Richard provided expert advice, guidance and help throughout OTM's information security management system's (ISO 27001) development, implementation and ultimate certification." Year first hired: 2006 (hired more than once). Top Qualities: Personable, Expert, High Integrity."
Andrew Harrison, Quality & Information Security Manager
"Thank you very much for your excellent guidance again it was really good. Kris and I have really gone to town on the training manual and it’s really close to being the clear and informative document that we want it to be, with all the flowcharts and so on included in it. I’m reading and re-reading your reports to make sure that I get the most out of your recommendations and comments."
Mark Lawrence, MD, First Read This
"2012 has been a successful year. We managed to retain our triple ISO certification [Quality 9001, Information Security 27001 & Business Continuity 22301] and won an award in the management security category at Europe’s biggest IT Security fair, the IT-SA. You contributed to that success to a great extent and I would like to thank you for that!"
Names withheld as per company policy.
"Richard has proved himself to be an inspirational, diligent and competent practitioner in the fields of management systems auditing and training consultancy. We have worked together on projects for multinational organizations and I have been delighted with his professional approach to all challenges with which he has been presented. I have no hesitation in recommending Richard."
Doug Edworthy, Principal Consultant, D. G. Edworthy Associates
"We owe this success [ISO 9001 & 27001 certification assessments in Germany and USA], in large part, to the two of you. Richard your expertise and experience identified key areas we needed to improve on, and Vanessa your continual flow of information and ideas is reflected in every (improved) aspect of the IISMS. Heartfelt thanks for your continuing support."
Thomas S., (Company name withheld in line with Marketing Policy)
“I for one thought the [Internal Auditor training] course was enjoyable and informative and enjoyed your style of presentation. For what is thought to be a pretty dry subject you kept it interesting and stimulating and welcomed questions and clarifications.”
Edward Reynolds, Operations Director, Willmott Dixon Construction
“I would like to thank you for your support and expertise that made it possible for me to move the agenda on from a recommendation in a report to a practical process leading to real change in the Unit and its management. I found it especially helpful when we were “brainstorming” ideas in the early phase, particularly your gentle insistence on focusing on core priorities and making them the bedrock of our plans for change.
You have been always professional in your dealings with Gatwick Health Control, but also became a friend – one who could ask the hard questions and help us concentrate on the real challenges. I appreciated your ability to listen well and give positive feedback, as well as offer practical support.
I hope very much to have the pleasure of working with you again.”
Dr Ewan Gerard, Medical Director, Crawley Borough Council
“The internal audit conducted by Richard Warnett, AVITAR, was in April. The content was very good and picked up a number of Non-conformances and Recommendations for improvement.”
Taken from a 2009 Certification Body Assessment Report by BVQI
“Internal Audits are carried out by a perceptive external consultant [from AVITAR], reported in clear terms and followed up.”
Taken from a 2010 Certification Body Assessment Report by BVQI
“Hi Richard, I received the [training course] certificates and passed them on with your comments. The feedback was excellent on both course content and your tutoring. Many thanks.”
Graham Shaw MCIOB, Commercial Director, KANVAS Interiors
“I write with regard to the Internal Auditors course you presented. I wish to express my thanks and gratitude for the way in which you presented and brought the subject to life. I gained much from the two days not only knowledge but also relationship skills; diplomacy, people management and stratregic thinking. Your personality and depth of knowledge ensured that the course content was delivered effectively and I, and the business, have gained new skills as a result. I hope that our paths will cross again in the not too distant future.”
Martin Wylie, Green Energy
“Thank goodness for Richard! Without his knowledge and experience our understanding of quality issues would be severely limited. He is an asset to a small business such as ours and his involvement allows us to get on with what we do best.”
Bob King, Sales Manager, Halo (Specialised Livery Company)
“I have worked with Richard on a number of occasions over the last ten years. He combines an excellent theoretical knowledge of his subjects with an enthusiasm to implement improvements in a practical manner.”
Mike Snare, Quality Manager, Signal Computing
“Richard Warnett/Avitar were recommended to me when I needed to procure a Configuration Management tool to control cross-platform system development. I was impressed by Richard's professional and responsive approach to the task and with their help we successfully introduced effective Configuration Management with minimal disruption to development.
Richard demonstrated in-depth knowledge of the software development cycle as well as being able to offer sound advice on Quality issues in general. I would not hesitate in using them again in the future.”
David Moore, Development Manager, Telematix
“Richard's involvement with my company has been more than beneficial. He has proved to myself and my staff that we do need an outside point of view to help us make the right changes.”
Tim Thewlis, Director, Double Glazing Services
“I recruited Richard to set up Quality Management Systems in Anite. Not only did Richard set up the Quality Management Systems, he raised awareness of quality issues in a style that combined humour and knowledge of what's important. I recommend him to anyone seeking to set up a Quality Management System.”
Jon Fairclough, Group Quality Manager, Anite Systems
“Richard Warnett worked under contract with Eurostat as Project Manager under the framework of DSIS - Distributed Statistical Information Services until April 1999. DSIS is a Eurostat initiative under the IDA program (Interchange of Data between Administrations).
The project team gave support and assistance to Member States and Eurostat Production Units in the implementation of Electronic Data Interchange using the GESMES standard in several important statistical areas.
In the co-ordination with all the involved partners, follow up and reporting, Richard Warnett showed his professional skills as Project Manager. His way of setting up progress indicators for all areas and countries made it quite easy for me as Eurostat Project Leader to monitor progress.”
Torgeir Vik, National Expert, Eurostat, European Commission, Luxembourg
“We have to thank you for your kindness and I can say for all team members that we really appreciated working with you.”
Axel Moser, Virtual Classroom Team, Education Division, Production Services Germany
“We would like to say that Alan has been very professional and helpful in his approach to our company. We look forward to a fruitful relationship with you.”
Wood-Mizer UK
“I’d like to wish you the very best for the future. Your witty and creative meeting slots will be missed! I’d also like to thank you for your contribution to the group, stepping in on the leadership team and heading up the green team. You’ve been a valuable member.”
Director Guildford, Business Network International
“I tacked down the problem with your DSD. There was no time dimension. As soon as I added this it worked OK. Anyway, must make sure to put in a time dimension, so it was worth while finding out. Many thanks, this plus all of the other things you commented on made it a really worthwhile day.”
Chris Nelson, Director, Metadata Technologies.
“We were very happy with the trainings and awareness sessions delivered and this makes us a returning customer :-) and the certification audits went very well and we passed them without major or minor non-conformities.”
Ms Ludwig, Active Global Support, SAP.
