Service Management Extras
Additional standards and useful publications for purchase.
BS ISO/IEC 20000-1:2011 Information technology. Service management. Service management system requirements.
BS ISO/IEC 20000-2:2005 Information technology. Service management. Code of practice
BIP 0062:2006 IT Service Management Collection -this is a great product as it is a CD-ROM containing: the essential standards and books you need to get to grips with IT Service Management including BS ISO/IEC 20000-1:2005 Information technology. Service management. Specification, BS ISO/IEC 20000-2:2005 Information technology. Service management. Code of practice, A Manager’s Guide to Service Management IT Service Management. Self assessment workbook)
BIP 0107:2008 Foundations of IT Service Management Based on ITIL V3
BIP 0109:2008 IT Service Management based on ITIL V3 Pocket Guide
