Service Management Extras
Additional standards and useful publications for purchase.
BS ISO/IEC 20000-1:2005 Information technology. Service management. Specification
BS ISO/IEC 20000-2:2005 Information technology. Service management. Code of practice
BIP 0005:2006 A Managers' guide to service management. 5th edition
BIP 0015:2006 IT service management. Self assessment workbook. 2nd edition
BIP 0033:2006 Achieving ISO/IEC 20000. Managing end-to-end service
BIP 0062:2006 IT Service Management Collection -this is a great product as it is a CD-ROM containing: the essential standards and books you need to get to grips with IT Service Management including BS ISO/IEC 20000-1:2005 Information technology. Service management. Specification, BS ISO/IEC 20000-2:2005 Information technology. Service management. Code of practice, A Manager’s Guide to Service Management IT Service Management. Self assessment workbook)
BIP 0107:2008 Foundations of IT Service Management Based on ITIL V3
BIP 0109:2008 IT Service Management based on ITIL V3 Pocket Guide
BIP 0111:2009 Implementing metrics for IT service management
PAS 77:2006 IT Service Continuity Management. Code of Practice
